At RAPA STAYS, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our platform to book and inquire about holiday rental properties. By using our website and services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

When you use RAPA STAYS to inquire about or book a rental stay, we collect certain personal information, including but not limited to:

• Personal Identification Information: Name, email address, phone number, and mailing address.
• Booking Details: Dates of stay, payment details, special requests, and other relevant booking information.
• Device and Usage Data: Information about the device you use to access our website (IP address, browser type, operating system) and your interactions with the website (pages viewed, time spent, etc.).
• Payment Information: We do not store your credit card details; payment transactions are handled by secure third-party processors.

2. How We Use Your Information

We use the information we collect to:

• Process Bookings: To facilitate reservations and inquiries for holiday rental properties.
• Customer Support: To respond to inquiries, assist with issues, and provide assistance during your stay.
• Improve User Experience: To personalize your experience, provide tailored recommendations, and improve our platform’s features and functionality.
• Communication: To send you important updates regarding your booking, property availability, or any changes to our policies. We may also send promotional content, with your consent, regarding offers or new properties.
• Payment Processing: To facilitate payments related to booking rental properties, which are securely processed via third-party payment gateways.

3. Sharing Your Information

We are committed to maintaining your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data with the following:

• Property Owners: We may share your contact details and booking information with the property owners or managers whose listings you have reserved or inquired about, to facilitate communication related to your booking.
• Service Providers: We may share your information with third-party vendors and service providers who assist in operating our website, processing payments, or delivering services, such as customer support or email communication. These providers are obligated to keep your data confidential.
• Legal Compliance: We may disclose your personal information if required by law, to comply with legal obligations, or in response to legal requests from authorities.

4. Data Security

We implement a range of security measures to protect your personal data, including encryption, secure payment processing, and access control to prevent unauthorized access to your information. While we strive to maintain a high level of security, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot ensure absolute security of your information.

5. Your Rights and Choices

As a user, you have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we have on file.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You can request that we delete your personal information, subject to any legal obligations.
• Opt-Out: You can opt out of receiving marketing communications by unsubscribing through the provided links in our emails or by contacting our support team.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies help us remember your preferences and provide you with a personalized experience. You can manage cookie preferences through your browser settings, but disabling cookies may affect certain functionalities of the website.

7. Retention of Information

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements. Once the information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to this Privacy Policy

www.rapastays.com reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest update will be reflected at the top of this policy. By continuing to use our services after changes have been made, you accept the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please feel free to contact us at:

rapastays@gmail.com
+91 9353020305

We are committed to ensuring that your privacy is respected and protected. Thank you for choosing RAPA STAYS as your trusted holiday rental platform.